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Evolving towards the Crediclub of the future

ClientCrediclub
SectorMicrofinance · Mexico
PlaySell
Result+94% group loan sales
Crediclub
( 01 · the challenge )

Restarting post-pandemic growth and building the foundation for a banking licence

Crediclub leads microfinance in Mexico, with a track record of 50%+ growth in revenue and loan book.

After the pandemic, the challenge was to restart sales of its group lending product.

At the same time it needed to modernise its technology to meet banking standards, overcome efficiency and compliance limits, and prepare the path to a banking licence.

Customer experience audit
Customer experience audit
Microcredit application on tablet
Microcredit application on tablet
( result )
+94%Group loan sales
−46%CPA
+118%CTR

34 new initiatives were developed, along with the technical foundation to answer regulatory requirements quickly.

( 02 · think · the decision )

A data-led sales acceleration model and a full technology blueprint

A twin strategy, executed in twelve weeks.

On one side, optimising the digital conversion funnels and redesigning the user experience.

On the other, structuring a flexible technology blueprint for Crediclub and Super Tasas, focused on agility, process simplification and regulatory compliance.

Group loan invitation
Group loan invitation
The technology blueprint
The technology blueprint
Prioritised funnel initiatives
Prioritised funnel initiatives
( 03 · build · what we built )

A commercial acceleration model and an architecture built for banking scale

01
Data-led sales acceleration model

Full integration of data sources and a detailed analysis of the conversion funnel.

02
User experience redesign

The digital interface and the group microcredit invitation flow, rebuilt.

03
Full technology blueprint

The technical architecture framework for group lending and Super Tasas, with scalability, functionality and banking system integration.

04
Digital initiative portfolio

An action plan with 34+ prioritised initiatives to improve user interaction and conversion.

The new acquisition experience
The new acquisition experience
A portfolio of 34 initiatives
A portfolio of 34 initiatives
( 04 · sell · the activation )

Twelve weeks of execution, and the enablers for banking evolution

In twelve weeks we integrated the data sources and optimised the digital acquisition flows.

In parallel the technology blueprint roadmap went live, modernising the legacy platforms.

The aim: support digital expansion, maximise operational efficiency and meet the demands of the banking regulatory environment.

( next case )
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Digital card acquisition rebuilt end to end, with a new operating model behind it.

+686%Growth YTD−52%CPA+102%Digital sales mix
( one question )

Which number do you need to move this quarter?

Tell us the target. We tell you which play moves it, and when.

Let’s talk